Gas leaks and emergencies

Find emergency contact information for our home and business distribution networks and transmission pipelines below, plus instructions for what to do if you smell gas.

Home and business gas emergencies

AGIG owns the Australian Gas Networks and Multinet Gas natural gas distribution networks in:

• Victoria (Echuca, Melbourne, Mornington Peninsula to Bairnsdale, Mildura, Albury)

• South Australia (greater Adelaide, Mt Gambier, Riverland, Port Pirie and Whyalla)

• Regional NSW (Albury, Wagga, Temora, Tumut Valley, Cooma)

• Queensland (north of Brisbane River to North Lakes, and west of Brisbane from Augustine Heights to Leichhardt)

Find out who the distributor is for your postcode.

Transmission pipeline emergency contacts

AGIG owns natural gas transmission pipelines across Australia. For emergencies within these corridors, property owners, pipeline operators and contractors should call the state contact centre below.

What to do if you smell gas in your building or home

• Turn off all appliances and pilot lights
• Turn off your supply at the gas meter – see below
• Open all doors and windows for ventilation
• Contact your licensed gas fitter to repair the leak and relight appliances

Remember:

• Don’t look for a gas leak with a naked flame or other ignition source
• Don’t operate electrical equipment close to a gas leak
• Don't turn any lights on or off, use a telephone, or use a flashlight at the risk of causing a spark that could start a gas fire
• Don't smoke, light matches, or use a cigarette lighter inside or while on the property

How to turn off your residential gas supply

If you don’t know where your meter is located, contact your gas retailer – their name will be on your gas bills. If you don’t receive a gas bill, you should ask your landlord or real estate agent.

Your responsibilities

The home or business owner is responsible for their building’s gas installation, including any associated costs, and should use a licensed gas fitter to carry out any gas work.

If a gas leak occurs between your gas meter location and your appliances, you should contact a licensed gas fitter to rectify the problem. Your gas fitter will be responsible for carrying out work at your gas meter outlet up to (and including):

• The gas appliance
• The pipework from the gas meter to the appliance
• Any flues or ducts

Our responsibilities

As your gas distributor, we’re responsible for work on the gas meter and the gas distribution network – this includes the street mains and the pipework connecting these mains to your gas meter. If a gas leak occurs in these locations, we are responsible for its repair, including any associated costs.

Digging near Pipelines? Before you Dig!

The biggest risk to underground pipelines and associated infrastructure is people or organisations carrying out unapproved digging or works near the pipeline.

Before carrying out any excavation work, it’s your duty to lodge A Before You Dig enquiry at least two business days beforehand. Before You Dig is a free national referral service designed to prevent damage and disruption to Australia’s vast infrastructure networks that provide essential services we use every day.

Neglecting to obtain Before You Dig plans before excavating can lead to costly disruption of essential services and injury or death to workers and the general public. It can also lead to heavy financial penalties.

Visit Before You Dig to lodge a free enquiry.

Read the Pipeline Safety and You brochure that explains what you need to be aware of if you live or work near an underground pipeline. Or learn more about working within the transmission pipeline corridor.

Other contacts For life threatening emergencies, call: Police, fire and ambulance services on 000

For flood, storm, tsunami and earthquake emergencies, call the SES from anywhere in Australia:
State Emergency Services (SES) on 132 500